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About Us
PCITS is a leading provider of call center services and we leverage deep customer analytics to create world-class solutions to accelerate up-selling and cross-selling operations in the field of technology, Digital Marketing, Reputation Management, Customer Support, Virtual Assistant Services & HR services, Web Design and Development Services in the US.
About Us
We proudly take the opportunity to develop world class solutions in the field of technology, Contact Center Services, Web Design and Development Services, Digital Marketing Services, Reputation Management Services, Virtual Assistant Services & HR services and serve clients worldwide.
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Customer Support Services
By promptly and effectively responding to queries, we help your company establish long-term client relationships.
Our Team
ARINDAM GHOSH
DIRECTOR AND
CO-FOUNDER
CO-FOUNDER
Arindam Ghosh is regarded as one of “the Pioneer” in Business Process Outsourcing (BPO) industry in India.
Early successes in 1989 included selling encyclopedias and “Tell Me Why” books, he did door to door Sales in 42 degree Delhi summer.
Then tissue paper, cooking oil, chocolates, washing powder to washing machine.
Since 1996 he has played an important role in Remote Processing of Services from mainly North American to India.
He has directly enabled over 14,000 new jobs in India for international and domestic business.
In 2009 he started PCS Group, under Arindam’s leadership PCITS Pvt. Ltd. has grown to over 700 associates serving over multiple clients around the globe.
Prior to he has worked in senior positions in Zee, Inox and HCL.
He is a very passionate thinker and also loves to give lectures at top MBA colleges.
Sachin Gupta
DIRECTOR AND
CO-FOUNDER
CO-FOUNDER
As a Director @ PCITS, Sachin is directly responsible for all client activities including client acquisition, client communication and support. He takes deep interest in building company’s financial portfolio and business expansion including infrastructure and manpower expansion of the company.
Born in the holy city, Haridwar in the lapse of the Himalayas, he comes in with gross Indian cultural values at the core of his intellect, while growing up in other cities like Lucknow and New Delhi, has also walked through different regional walks of life and thereafter working with various global customers at Spectramind (now Wipro) and EXL Services, could embed his core cultural values and experiences with the global learnings and studies. This makes him a perfect blend for all geographies. A cocktail!
Sachin, helped various start-up ventures back in 2004 by starting incubation and business centers and ran them successfully for years before swiftly sliding into the core Infra leasing business with 360 degree service concept. There he worked closely with various Indian, American and Russian conglomerates like Syntel Inc., Gallup Inc., Synova Innovative Technologies, Seismic Solutions etc.
In 2010, Sachin Co-founded Premium Customer IT Services Pvt. Ltd. and dedicated all his experience, knowledge and associations to it. It is his sheer passion towards getting clients and opening up new ventures year on year, that the company steered north all the times. From starting the company at a rented premise, he firmly got all its operations shifted to a company’s owned premises. A must mention is that PCITS indeed now rents outs many of its self-owned properties to various IT companies. He went onto set up the a sister concern in Singapore and named it PCITS Pte. Ltd. which today is the marketing office of the company. A real disrupter, he never sat silent and it was his belief in the talent and scope in the tier 2 cities that he could negotiate with the clients from various global countries to run their businesses from these geographies. Today our customers are more happy to be served from cities like Dehradun and Lucknow and most of the company’s revenue comes from Tier 2 cities. He believes that it has been an organic growth as he looks back however it has not been this calm as it looks now.
Today from his chair, he looks after more than 700 employees directly and indirectly at 7 different locations across India and Singapore while maintaining his seamless communications with all the clients of the company and his drive for the business expansion and a better business portfolio ,even after his rigorous two decades of beings on professional foot, remains unending.
Off work, he follows spirituality, is a regular on meditation, loves to travel across the world and ensures to spend time with his family.
Partha Bose
Vice President
In this role, he is responsible for overseeing the day-to-day operations of the organization and ensuring that all processes and systems are running smoothly.
With over 28 years of experience in the industry, Partha has a deep understanding of the challenges and opportunities facing the industry. He has a proven track record of implementing effective strategies to improve efficiency, reduce costs, and increase customer satisfaction.
Prior to joining PCITS bpo, Partha held senior management positions at several other companies, where he large teams and managed huge budgets. He is skilled in project management, process optimization, and team building, and has a passion for driving continuous improvement in organizational performance.
In his free time, Partha enjoys traveling and exploring new places. He is also an avid reader and enjoys learning about new technologies and trends in the BPO industry
Amit bhatnagar
Chief Operating Officer (COO)
PCITS, Amit, is a senior-level executive who is responsible for overseeing the day-to-day operations of the organization. He works closely with other executives to develop and implement the company’s overall business strategy.
Amit is responsible for ensuring that the company’s operations run smoothly and efficiently. This may include constant coordination with various departments, such as finance, HR, and IT, as well as overseeing the delivery of services to clients.
He is here to implement and spearhead new processes and technologies to improve the company’s operations and drive growth.
In addition to managing the company’s operations, Amit is also responsible for managing the company’s budget and ensuring that it is on track to meet its financial goals. This involves monitoring the company’s financial performance and making adjustments as necessary.
He manages the company’s relationships with its clients. This include his working with the sales and marketing teams to develop and implement strategies for acquiring new clients, as well as maintaining relationships with existing clients to ensure their continued satisfaction with the company’s services.
Amit, a post graduate in International business, comes with a 20 years of experience in handling operations at various reputed offshore companies.
Ajeet kumar
CTO
He has a strong background in computer science and a deep understanding of the latest technologies and trends in the field. In his role as CTO, Ajeet is responsible for the overall technology strategy and direction of the company, including the development and implementation of new systems and technologies to support the business.
Ajeet has a proven track record of successfully leading teams and driving innovation within organizations. He is an excellent communicator and is able to effectively collaborate with cross-functional teams to develop and execute on technology plans that support the business goals of PCITS.
Ajeet is passionate about using technology to drive business growth and improve customer experiences. He is constantly looking for new ways to leverage emerging technologies to help the company stay ahead of the competition and deliver the best possible services to its clients.
Overall, Ajeet is a valuable asset to PCITS and is instrumental in driving the company’s success in the highly competitive BPO industry.
Areas of Expertise
Cloud Deployment & Managed Service, virtualization,
Infrastructure Support & Operations Management,
Data Center Management, Expertise in Unix Platform
(Centos) and OS Provisioning, IT
Automation, IT Service Delivery and Project
Management, Remote Infrastructure Management, IT
Infrastructure Architecture, ITIL, IT Security and
Compliance, Backup and Disaster Recovery Planning,
IT Strategy and Budgeting, Team Building and
leadership, Vendor Management, Outsourcing
Management, Business Development and Strategy.
Tushar sharma
highly experienced and skilled CFO
Tushar is a highly experienced and skilled CFO at PCITS, with over 15 years of experience in the field of finance and accounting. He has a strong background in managing complex financial operations, with a focus on ensuring compliance with industry regulations and standards.
Tushar holds a Master’s degree in from a Symbiosis Pune
At PCITS, Tushar is responsible for overseeing all financial operations, including budgeting, forecasting, and financial reporting. He works closely with the CEO and other senior leaders to ensure the company’s financial objectives are met, and provides regular updates and insights to the board of directors.
Tushar is known for his strong analytical skills, strategic thinking, and ability to identify and implement cost-saving measures. He has a reputation for being detail-oriented and meticulous, and is respected by his colleagues for his professionalism and expertise.
In his free time, Tushar enjoys traveling, reading, and spending time with his family. He is also an avid sports fan and enjoys playing and watching a variety of sports, including football, cricket etc.