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Simplifying Support Channels
Scaling Innovation Seamlessly
There are many reasons why PCITs is favored by leading BPOs and businesses of all sizes. We offer cutting-edge, AI-powered, cloud-based solutions that empower businesses to elevate their customer service experience.
Our Journey
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Meet The Team
Our talented professionals bring diverse skills and expertise, driving our mission forward with passion and collaboration. Each team member is dedicated to delivering exceptional results, ensuring we provide innovative solutions for our clients.
Tushar is a highly experienced and skilled CFO at PCITS, with over 16 years of experience in the field of finance and accounting. He has a strong background in managing complex financial operations, with a focus on ensuring compliance with industry regulations and standards.
Tushar Sharma
Skilled CFO
He has a strong background in computer science and a deep understanding of the latest technologies and trends in the field. In his role as CTO, Ajeet is responsible for the overall.
Ajeet kumar
CTO
PCITS, Amit, is a senior-level executive who is responsible for overseeing the day-to-day operations of the organization. He works closely with other executives to develop and implement the company’s overall business strategy
Amit bhatnagar
Chief Operating Officer (COO)
In this role, he is responsible for overseeing the day-to-day operations of the organization and ensuring that all processes and systems are running smoothly.
Partha Bose
Vice President
As a Director @ PCITS, Sachin is directly responsible for all client activities including client acquisition, client communication and support. He takes deep interest in
Sachin Gupta
DIRECTOR AND CO-FOUNDER
Arindam Ghosh is regarded as one of “the Pioneer” in Business Process Outsourcing (BPO) industry in India.
Arindam Ghosh
DIRECTOR AND CO-FOUNDER
Our experienced Workforce Management Analysts have a strong track record of delivering cost-effective solutions while enhancing customer satisfaction and agent performance.
Alisa
Workforce Management Analyst
Our Performance Analysts bring extensive experience in tracking and analyzing key performance indicators (KPIs), ensuring continuous improvement and alignment with business goals.
Anna
Performance Analyst
Our experienced Call Center Administrators handle the day-to-day functions of your call center, ensuring smooth operations, from managing systems to coordinating workflows, so your team can focus on delivering excellent customer service.
Aman Gupta
Call Center Administrator
Our Client Relationship Managers have a proven track record of enhancing client retention, fostering loyalty, and identifying growth opportunities to strengthen business relationships.
Alexandra
Client Relationship Manager
Our Marketing Head brings a wealth of experience in crafting and executing marketing strategies that drive customer acquisition, improve brand awareness, and accelerate business growth.
Sanjeeb Bansal
Marketing Head
Our Marketing Head brings a wealth of experience in crafting and executing marketing strategies that drive customer acquisition, improve brand awareness, and accelerate business growth.
Anupam Mittal
Marketing Head
Our Marketing Head brings a wealth of experience in crafting and executing marketing strategies that drive customer acquisition, improve brand awareness, and accelerate business growth.
Ritesh Agarwal
Marketing Head
Our seasoned Call Center Executives bring years of expertise in overseeing daily operations, ensuring smooth workflows and high levels of customer satisfaction.
Viktoriya
Call Center Executive
Our Marketing Head brings a wealth of experience in crafting and executing marketing strategies that drive customer acquisition, improve brand awareness, and accelerate business growth.
Hitesh Mathur
Marketing Head
Our Marketing Head brings a wealth of experience in crafting and executing marketing strategies that drive customer acquisition, improve brand awareness, and accelerate business growth.
Sanjay Sing
Marketing Head
Tushar is a highly experienced and skilled CFO at PCITS, with over 16 years of experience in the field of finance and accounting. He has a strong background in managing complex financial operations, with a focus on ensuring compliance with industry regulations and standards.
Tushar Sharma
Skilled CFO
He has a strong background in computer science and a deep understanding of the latest technologies and trends in the field. In his role as CTO, Ajeet is responsible for the overall.
Ajeet kumar
CTO
As a Director @ PCITS, Sachin is directly responsible for all client activities, including client acquisition, client communication, and support. He takes deep interest in understanding client needs, ensuring seamless service delivery, and driving innovative solutions to enhance customer satisfaction.
Sachin Gupta
DIRECTOR AND CO-FOUNDER
Arindam Ghosh is regarded as one of “the Pioneer” in Business Process Outsourcing (BPO) industry in India.
Arindam Ghosh
DIRECTOR AND CO-FOUNDER
PCITS, Amit, is a senior-level executive who is responsible for overseeing the day-to-day operations of the organization. He works closely with other executives to develop and implement the company’s overall business strategy
Amit bhatnagar
Chief Operating Officer (COO)
In this role, he is responsible for overseeing the day-to-day operations of the organization and ensuring that all processes and systems are running smoothly.
Partha Bose
VICE PRECIDENT
As the BPO Head of our call center, Justin plays a vital role in driving the success of our business process outsourcing services. With years of experience and a deep understanding of industry needs,
Sofiya
BPO Head
As the Technical Head of our call center, [Name] plays a pivotal role in overseeing the technological infrastructure that supports our operations. With a wealth of experience in technical management,
Polina
Technical Head
As our Training Coordinator, Aaron is the cornerstone of our call center’s commitment to continuous improvement and excellence. With a passion for professional development,
Aaron
Training Coordinator
As our Customer Success Manager, Stephen plays a crucial role in ensuring that our clients experience exceptional service and value at every touchpoint. With a focus on relationship-building,
Yelizaveta
Customer Success Manager
Our Helpdesk Agents are highly skilled professionals dedicated to providing fast, effective, and friendly technical support to our customers.
Zachary
Helpdesk Agent
Support Specialists are dedicated professionals who go the extra mile to ensure that every customer receives the help they need in a timely and efficient manner.
Henry
Support Specialist
TSR are highly skilled professionals who play a critical role in ensuring our customers' technical issues are resolved quickly and effectively.
Keith
Technical Support Representative
Our Customer Service Representatives are the frontline ambassadors of our call center, delivering exceptional service with every call, chat, or email.
Kyle
CSR
As our Call Center Supervisor, Akash Bose plays a pivotal role in ensuring the smooth operation of our call center and the success of our team. With a strong focus on leadership, Akash Bose is responsible for overseeing daily activities,
Akash Bose
Call Center Supervisor
Assurance QA plays a critical role in ensuring that every customer interaction meets our high standards of service and satisfaction. Led by Ethan, our QA professionals meticulously evaluate each call and interaction,
Ethan
QA
Why Choose PCITS
Improved customer support is the key to successful economic growth. It facilitates the execution of company operations flawlessly, which guarantees an undivided focus on core competencies. More than 90% of organizations feel the need for modernized infrastructure to fulfill heightened customer support requirements in this age of customization and self-help kiosks.
Now providing streamlined customer support services at lower costs has now become a major priority. While small enterprises must evaluate their budget limits before implementing an in-house setup, on the other hand, large organizations and MNCs need the support for extra support to handle several calls despite having the resources. In this scenario, the ideal approach is to contract with a reputable service provider like PCITS to outsource call center services.
PCITS houses a prompt, courteous, and punctual team of consultants who are thoroughly trained to offer top-notch assistance to customers and assure them of the greatest returns on their investments by providing top-rated, superior-quality products and services.
Why
Choose
PCITS
Real-time Monitoring
Modern infrastructure
Operational Transparency
Robust Data Security
Competitive Pricing
Real-time Monitoring
Before reaching you, our services go through multiple stages of examination and quality control. For the sake of improving our contact center services, we track and monitor every call. To preserve quality, we also do intensive internal training.
Modern infrastructure
We provide call center services from prominent states globally. Our offices are all outfitted with cutting-edge technology. We use cutting-edge technologies and software to provide flawless results.
Operational Transparency
We provide professional project managers to each of our clients, who keep you updated in real-time on the status of the projects and their timescales. We provide absolute transparency with regard to pricing as well. So when you outsource call center services to us, you won’t have to worry about unforeseen expenses or ambiguous terms and conditions.
Robust Data Security
To guarantee complete data protection for our clients, we make use of the strongest security services. Additionally, we formally promise to preserve the integrity of your corporate data by signing NDA contracts. Without your permission, we never disclose any information to a third party.
Competitive Pricing
Our solutions are strategically priced and cost-effective so that you can avail of bespoke solutions without worrying about your budgets. To ensure that all organizations can take full advantage of our solutions, we offer various price structures and personalized quotations.
Client testimonials reflect the success stories of those we've served, emphasizing the quality and impact of our solutions. These real-life accounts inspire confidence and guide potential clients in their decision-making process.
Premium Customer IT Services Ltd. 53, Hartron Complex, Electronic City, Sector 18 Gurugram, Haryana-122015.
info@pcit.net
+91-8448702302